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Cross-Border E-commerce
DTC brands fulfilling into Canada from US or overseas 3PLs.
Canadian buyers want your product. They don't want surprise duty and tax at the doorstep — and they don't want to pay $25 USD to return a $40 shirt. We build the customs and logistics layer that makes DTC into Canada feel domestic.
What we handle
- DDP (Delivered Duty Paid) setup so your customer pays nothing at the door
- CUSMA courier LVS routing (CAD 150 duty-free / CAD 40 tax-free) where applicable
- Returns handling with bonded/duty-recovery logic
- Shopify and Amazon.ca duty-inclusive checkout integration
- Low-value shipment (LVS) clearance at scale
The e-commerce math is different
For DTC, every friction point kills conversion:
- A UPS “pay before delivery” notice is a 40% cancel rate
- A return labeled “refuse to pay duties” is lost inventory
- A checkout that doesn’t show total landed cost is an abandoned cart
We handle the customs side of that math so your merchandising team can focus on what you sell.
How we plug into your stack
- Checkout. Shopify app or API integration that quotes duty-inclusive prices in real time
- Fulfillment. We coordinate with your 3PL to label and manifest shipments for Canadian clearance
- Clearance. LVS batch clearance, with duty and tax collected at checkout, not at the door
- Returns. Bonded return routing that keeps duty recovery clean